# Flight

## Introduction: 

Description of the steps and regulations for booking domestic flight tickets in Vietnam during the integration process between partners and Gotadi in both environments:

* Production Environment 
* UAT Environment 

## Domestic Itinerary:

{% hint style="warning" %}
Please notify in advance before performing ticket testing.
{% endhint %}

1. You can search and book tickets (without issuing tickets) for all airlines.
2. Only Vietnam Airlines (VNA) ticket issuance can be tested, with a maximum of **4 passengers per booking**.
3. Passenger name, phone number, and email must be **the tester's actual information**.
4. **Do not use dummy data** (e.g., NGUYEN VAN A, 0900000000, <test@email.com>, etc.).
5. Test-issued VNA tickets must be booked at least **30 days in advance** and **must not be on the same flight and travel date**.
6. For test ticket refund/cancellation requests on **UAT/PRODUCTION**, please send an email to **<system@gotadi.com>** before **4 PM** on the same day. The email should include the **cancellation request details and the refund amount (if applicable).**

<details>

<summary>Refund / Cancellation Request Template </summary>

**Subject:** \[\<Partner Name>-Testing] - Flight Refund/Cancellation Request \<PNR code>

**Email Content:**\
\<Optional>

Please find the booking details for the refund/cancellation request:

* **Booking Code:** \[Insert PNR Code]
* **Reference Code:** \[Insert Reference Code]
* **Itinerary:** \[Insert Itinerary]
* **Guest Names:** \[List of Guests]

</details>

## International Itinerary

{% hint style="warning" %}
Please notify in advance before performing ticket testing.
{% endhint %}

1. You can search and book tickets (without issuing tickets) for all airlines and notify Gotadi of the booked tickets.
2. Only **Vietnam Airlines (VNA) ticket issuance** can be tested, with a maximum of **4 passengers per booking**, and only **1 to 2 bookings per day** can be issued.
3. Passenger name, phone number, and email must be **the tester's actual information**.
4. **Do not use dummy data** (e.g., NGUYEN VAN A, 0900000000, <test@email.com>, etc.).
5. Test-issued VNA tickets must be booked **at least 30 days in advance** and **must not be on the same flight and travel date**.
6. For **test ticket refund/cancellation requests on UAT/PRODUCTION**, please send an email to **<system@gotadi.com>** before **4 PM** on the same day. The email should include the **cancellation request details and the refund amount (if applicable).**
7. If you need to test ticket issuance for airlines **other than VNA**, please contact Gotadi, and testing is only allowed on airlines designated by Gotadi.

{% hint style="danger" %}
Besides Vietnam Airlines, if you need to test other airlines, please only test on airlines provided by Gotadi.

Depending on the testing period, please contact Gotadi’s technical support team to obtain the list of international airlines available at the time of testing.
{% endhint %}

<details>

<summary>Refund / Cancellation Request Template</summary>

**Subject:** \[\<Partner Name>-Testing] - Flight Refund/Cancellation Request \<PNR code>

**Email Content:**\
\<Optional>

Please find the booking details for the refund/cancellation request:

* **Booking Code:** \[Insert PNR Code]
* **Reference Code:** \[Insert Reference Code]
* **Itinerary:** \[Insert Itinerary]
* **Guest Names:** \[List of Guests]

</details>