🏨Hotel

Introduction:

Description of the steps and regulations for booking domestic flight tickets in Vietnam during the integration process between partners and Gotadi in both environments:

  • Production Environment

  • UAT Environment

  1. Select check-in/out dates at least 3 months from the testing date.

  2. Guest information, email, and phone number must be the actual details of the tester.

  3. Do not use dummy test data (e.g., NGUYEN VAN A, 090000000, Test@gmail.com, etc.).

  4. For test ticket refund/cancellation requests on UAT/PRODUCTION, please send an email to system@gotadi.com and CC ota@gotadi.com before 4 PM on the same day. The email should include the cancellation request details and the refund amount (if applicable).

Refund / Cancellation Request Template

Subject: [<Partner Name>-Testing] - Hotel Refund/Cancellation Request <Booking code>

Email Content: <Optional>

Please find the booking details for the refund/cancellation request:

  • Booking Code: [Insert Booking Code]

  • Reference Code: [Insert Reference Code]

  • Hotel Name: [Insert Hotel Name]

  • Guest Names: [List of Guests]

  • Paid Amount: [Insert Amount]

  • Check-in - Check-out Date: [DD/MM/YYYY - DD/MM/YYYY]

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