🏨Hotel

Introduction:

Description of the steps and regulations for booking domestic flight tickets in Vietnam during the integration process between partners and Gotadi in both environments:

• Production Environment

• UAT Environment

Please notify in advance before performing ticket testing.

Testing is only allowed on hotels provided by Gotadi. Depending on the testing period, please contact Gotadi’s technical support team to obtain the hotel list at the time of testing.

1. Select check-in/out dates at least 3 months from the testing date.

2. Guest information, email, and phone number must be the actual details of the tester.

3. Do not use dummy test data (e.g., NGUYEN VAN A, 090000000, [email protected], etc.).

4. For test ticket refund/cancellation requests on UAT/PRODUCTION, please send an email to [email protected] and CC [email protected] before 4 PM on the same day. The email should include the cancellation request details and the refund amount (if applicable).

Refund / Cancellation Request Template

Subject: [<Partner Name>-Testing] - Hotel Refund/Cancellation Request <Booking code>

Email Content: <Optional>

Please find the booking details for the refund/cancellation request:

• Booking Code: [Insert Booking Code]

• Reference Code: [Insert Reference Code]

• Hotel Name: [Insert Hotel Name]

• Guest Names: [List of Guests]

• Paid Amount: [Insert Amount]

• Check-in - Check-out Date: [DD/MM/YYYY - DD/MM/YYYY]