# Hotel

## Introduction: 

Description of the steps and regulations for booking domestic flight tickets in Vietnam during the integration process between partners and Gotadi in both environments:

* Production Environment 
* UAT Environment 

{% hint style="warning" %}
Please notify in advance before performing ticket testing.
{% endhint %}

{% hint style="danger" %}
Testing is only allowed on hotels provided by Gotadi. Depending on the testing period, please contact Gotadi’s technical support team to obtain the hotel list at the time of testing.
{% endhint %}

1. Select check-in/out dates at least **3 months** from the testing date.
2. Guest information, email, and phone number must be the **actual details** of the tester.
3. **Do not use dummy test data** (e.g., NGUYEN VAN A, 090000000, <Test@gmail.com>, etc.).
4. For test ticket refund/cancellation requests on **UAT/PRODUCTION**, please send an email to **<system@gotadi.com>** and CC **<ota@gotadi.com>** **before 4 PM** on the same day. The email should include the **cancellation request details and the refund amount (if applicable).**

<details>

<summary>Refund / Cancellation Request Template </summary>

**Subject:** \[\<Partner Name>-Testing] - Hotel Refund/Cancellation Request \<Booking code>

**Email Content:**\
\<Optional>

Please find the booking details for the refund/cancellation request:

* **Booking Code:** \[Insert Booking Code]
* **Reference Code:** \[Insert Reference Code]
* **Hotel Name:** \[Insert Hotel Name]
* **Guest Names:** \[List of Guests]
* **Paid Amount:** \[Insert Amount]
* **Check-in - Check-out Date:** \[DD/MM/YYYY - DD/MM/YYYY]

</details>


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