Booking Statuses in Gotadi's Booking Flow

Statuses from Booking Management

The Gotadi system has three statuses that are combined into a final status displayed to the user: Booking Status, Payment Status, and Issued Status.

Booking statuses

• Pending

• Booking on Process

• Booked

• Failed

• Expired

Payment statuses

• Pending

• Success

• Failed

• Refund

Issued statuses

• Pending

• Ticket on Process

• Success

• Failed

• Cancel

The statuses will change differently depending on the user's booking flow. Details are as follows:

View high-quality images in the file below.

Flow chart.png

Detailed meanings of the statuses

Notify the user	Booking Status	Payment status	Issued status	Final Status	Meaning	Applicable for
Booking not yet made	Pending	Pending	Pending	BOOK_PENDING	Default status, occurs after search & detail viewing. Not displayed in MIS or to users.	Combo, Flight, Hotel, Tour
Transaction failed	Failed	Pending	Pending	BOOK_FAILED	No available slots for booking	Combo, Flight, Hotel, Tour
Reservation held, awaiting payment	Booked	Pending	Pending		Booking successful, awaiting payment, ticket not issued	Combo, Flight, Hotel, Tour
Payment successful, awaiting ticket issuance	Booked	Success	Pending		Booking successful, payment successful, awaiting ticket issuance	Combo, Flight, Hotel, Tour
Request submitted, awaiting processing	Booking On Process	Pending	Pending		Booking request submitted, awaiting confirmation. Request sent to the Operations team for review & direct customer contact	Tour
Payment failed	Booked	Failed	Pending		Booking successful, payment failed, ticket not issued	Combo, Flight, Hotel, Tour
Transaction expired	Expired	Pending	Pending		Booking successful, awaiting ticket issuance, payment deadline expired	Combo, Flight, Hotel, Tour
Transaction successful	Booked	Success	Success		Booking successful, payment successful, ticket issued successfully	Combo, Flight, Hotel, Tour
Payment successful, ticket issuance failed	Booked	Success	Failed		Booking successful, payment successful, ticket issuance failed during manual processing	Combo, Flight
Payment successful, room issuance failed	Booked	Success	Failed		Booking successful, payment successful, ticket issuance failed during manual processing	Combo, Hotel
Transaction expired	Booked	Expired	Failed		Booking successful, ticket issuance failed, payment deadline expired	Combo, Flight, Hotel, Tour
Transaction processing	Booked	Success	Ticket on Process		Booking successful, payment successful, but due to technical issues (network, infrastructure, etc.), information was not sent to the partner and requires manual processing	Combo, Flight, Hotel, Tour
Canceled faulty ticket	Cancel	Success	Ticket on Process		Booking successful, payment successful, ticket issuance request is being processed, then booking canceled	Combo, Flight, Hotel, Tour
Canceled successfully issued ticket	Cancel	Success	Success		Booking successful, payment successful, ticket issuance request was successful, then booking canceled	Combo, Flight, Hotel, Tour
Refunded faulty ticket	Cancel	Refuned	Ticket on Process		Booking canceled due to ticket issue, refund issued to the customer	Combo, Flight, Hotel, Tour
Refunded successfully issued ticket	Cancel	Refuned	Success		Booking canceled after successful ticket issuance, refund issued to the customer	Combo, Flight, Hotel, Tour