# Booking Statuses in Gotadi's Booking Flow
## Statuses from Booking Management
The Gotadi system has three statuses that are combined into a final status displayed to the user: Booking Status, Payment Status, and Issued Status.
Booking statuses
* Pending
* Booking on Process
* Booked
* Failed
* Expired
Payment statuses
* Pending
* Success
* Failed
* Refund
Issued statuses
* Pending
* Ticket on Process
* Success
* Failed
* Cancel
The statuses will change differently depending on the user's booking flow. Details are as follows:
*View high-quality images in the file below.*
[Flow chart.png](https://s3-us-west-2.amazonaws.com/secure.notion-static.com/23924465-c7b8-4665-992d-15be86d4356d/Flow_chart.png)
## Detailed meanings of the statuses
| Notify the user | Booking Status | Payment status | Issued status | Final Status | Meaning | Applicable for | |
| -------------------------------------------- | ------------------ | -------------- | ----------------- | ------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------- | - |
| Booking not yet made | Pending | Pending | Pending | BOOK\_PENDING | Default status, occurs after search & detail viewing. Not displayed in MIS or to users. | Combo, Flight, Hotel, Tour | |
| Transaction failed | Failed | Pending | Pending | BOOK\_FAILED | No available slots for booking | Combo, Flight, Hotel, Tour | |
| Reservation held, awaiting payment | Booked | Pending | Pending |
| Booking successful, payment successful, awaiting ticket issuance | Combo, Flight, Hotel, Tour | |
| Request submitted, awaiting processing | Booking On Process | Pending | Pending |
| Booking request submitted, awaiting confirmation. Request sent to the Operations team for review & direct customer contact | Tour | |
| Payment failed | Booked | Failed | Pending |
| Booking successful, ticket issuance failed, payment deadline expired | Combo, Flight, Hotel, Tour | |
| Transaction processing | Booked | Success | Ticket on Process |
| Booking successful, payment successful, but due to technical issues (network, infrastructure, etc.), information was not sent to the partner and requires manual processing | Combo, Flight, Hotel, Tour | |
| Canceled faulty ticket | Cancel | Success | Ticket on Process |
| Booking successful, payment successful, ticket issuance request is being processed, then booking canceled | Combo, Flight, Hotel, Tour | |
| Canceled successfully issued ticket | Cancel | Success | Success |
| Booking successful, payment successful, ticket issuance request was successful, then booking canceled | Combo, Flight, Hotel, Tour | |
| Refunded faulty ticket | Cancel | Refuned | Ticket on Process |
| Booking canceled due to ticket issue, refund issued to the customer | Combo, Flight, Hotel, Tour | |
| Refunded successfully issued ticket | Cancel | Refuned | Success |
| Booking canceled after successful ticket issuance, refund issued to the customer | Combo, Flight, Hotel, Tour | |
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://developer.gotadi.com/english/faq-section/booking-statuses-in-gotadis-booking-flow.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.