# FAQ section

<details>

<summary>What are the booking statuses in the Gotadi system?</summary>

The booking status in the Gotadi system is a combination of three statuses:

* **Booking status:** Reservation status
* **Payment status:** Payment status
* **Issued status:** Ticket issuance status, which refers to the service provider's confirmation status after successful payment.

For more details, please refer to the following document:

[Booking Statuses in Gotadi's Booking Flow](/english/faq-section/booking-statuses-in-gotadis-booking-flow.md)

</details>

<details>

<summary>What test cases are required to complete the B2B2C integration with Gotadi?</summary>

Please refer to the standard test case set for B2B2C partners here.

[Bộ Testcase dành cho đối tác B2B2C](/vietnamese/cau-hoi-thuong-gap/bo-testcase-danh-cho-doi-tac-b2b2c.md)

</details>

<details>

<summary>What are the rules for testing and refund/cancellation of booked tickets during testing?</summary>

Please refer to the testing regulations for flight and hotel bookings for both international and domestic itineraries as outlined below.

[Regulations for Testing](/english/faq-section/regulations-for-testing.md)

</details>

<details>

<summary>What are the steps in the integration process?</summary>

The integration process may vary depending on the type of partnership, but it always includes the following two final steps:

* **Acceptance Testing:** Passing the test case set and processing refunds/cancellations for booked tickets during testing.
* **Customer Support Channel Setup:** Establishing a connection with the customer support team.

For more details on the integration process, please refer to the official page.g quan giới thiệu các phương thức

[B2B2C Partner](/english/b2b2c-partner.md)

[Corporate Agent Partner (CA)](/english/corporate-agent-partner-ca.md)

[Affiliate Partner](/english/affiliate-partner.md)

</details>


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